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Orders within the United States are shipped by the US Postal Service (Priority Mail) which takes 3-5 business days depending on your location in the US. Your order will usually ship within 5-7 business days after you receive an emailed confirmation by Don't Tread On Me of your order. We can only ship to your credit card billing address for security reasons. If you would like to ship to a different address you will need to call your credit card company and have them add an alternate address to your card. We will make all efforts to ship your order within 5-7 business days of receipt. All orders placed on Saturday and Sunday will be processed that following Monday. During the holidays and Sundays, our order processing time may increase. Don't Tread On Me charges sales tax for orders shipped to California. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.
We ship to the United States and Canada. For orders shipped outside of the United States, your order will be shipped via USPS Global Priority Mail. Delivery times vary by destination, most orders should arrive within 21 days of shipment. All payments are made in US Dollars. The order total does not include customs duties or international taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your countries import and taxation policies before ordering.
To receive authorization for a return, you must contact customer service at support(at)donttreadonme.com to obtain a Return Authorization number known as an RA number.
All returns that are not exchanged for another item and are refunded are subject to a 15% restocking fee.
Please note, we do not backorder. If the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to our warehouse to avoid further delay on your request. (in which case the 15% restocking fee will be waived)
* All items must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. Also include the original invoice with the RA# written on it.
* Please specify the reason for the return on the original invoice.
* If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
Once you receive your Return Authorization number, you must than ship the item(s) back within the specified time period (14 business days) to receive an exchange or the RA# will become null and void. You will be responsible for the return shipping costs.
We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund up to $9.99 for return shipping.
Return authorizations must be requested within 3 weeks of the original ship date for all domestic orders, and within 1 month of the original ship date for Canadian orders.
Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. Include your RA# and original invoice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.